1 Order and delivery
1.1 When can i expect my delivery?
We try to send out everything within 1-3 business days. We manage to do this almost every time, unless something happens. You can track your delivery with the tracking code you received by email after we have dropped it off at our forwarder.
The shipping time will depend on the country of the shipping address.
2 Marketing, photos and designs
2.1 Do you have marketing material I can use in my store?
Arranging marketing material for your store is definitely possible! Please contact your accountmanager for more information.
2.2 Can I use your photos and/or designs?
We at CBL have very creative colleagues among us, that dedicate their time to making awesome photos (both mood- and product photos) and designing all kinds of things like banners, packaging, etc.
Of course we would like to share this with all of our resellers! So feel free to use our designs or photos. You could either copy them from our website or send us an email ([email protected] or [email protected]) so we can send you the high resolution file.
Missing something? Let us know!
Terms and conditions for using our files:
- Photos and designs are only used to promote or sell products of Cotton Ball Lights B.V.
- Photos and designs will not be changed without permission of Cotton Ball Lights B.V.
3 Creating an account / Logging on
3.1 I don't see prices in the webshop
To hide our wholesale prices (and therefor your margins) for the large public, we have chosen to make creating an account mandatory. This account will be verified by us first and manually activated by one of our colleagues (probably your new account manager!)
So if you do not see prices in our webshop, it is probably because we have not yet verified your account. This will take 0-24 hours normally. Do you, however, have questions about your account or this process? Feel free to contact us on [email protected], [email protected] or (+31)76-5141834.
Already an account on our webshop and still can't see the prices? Try logging on to your account, this should help. If you are logged on and still can not see the prices, please contact us!
4.1 Do you provide warranty on your products?
Yes! Our products have a 1 year warranty. Normally our products have a lifespan of multiple years, but if your customer does return a broken product within a year, don't worry! Send us a message and we will replace the broken product for you (preferably with a next order).