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Shipping terms
ORDERS WITHIN THE NETHERLANDS, BELGIUM AND GERMANY
We do our best to ship your order as soon as possible. Your order will be shipped within a maximum of 5 business days.
In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.
Shipment within the Netherlands will be done with DHL. You can choose between office delivery or delivery at a DHL pick-up point. After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. If you’re not at the office at the time of delivery, the package will be offered at your home the next day, or it will be delivered at a pick-up point in your neighbourhood. Of course, you will receive a notification and after this, you can pick up your package at the DHL pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.
We provide free shipping with an order value of €150 or more.
If the order value is below €150, the shipment costs will be €6 when you choose delivery at a DHL pick-up point and €7,50 when you choose office delivery.
ORDERS WITHIN EUROPE
We do our best to ship your order as soon as possible. Please see the chart below for the estimated delivery time in your country. In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.
| Country | Delivery time (working days) | Country | Delivery time (working days) |
| The Netherlands | 1-2 | Lithuania | 3-4 |
| Belgium | 1-2 | Luxembourg | 1-2 |
| Bulgary | 4-5 | Austria | 2-3 |
| Denmark | 2-3 | Poland | 3-4 |
| Germany | 2-3 | Portugal | 4-5 |
| Estonia | 4-5 | Romania | 4-5 |
| Finland | 3-6 | Slovenia | 3-4 |
| France | 3-4 | Slovakia | 3-4 |
| Hongary | 3-4 | Spain | 3-4 |
| Ireland | 4-5 | Czech Republic | 3-4 |
| Italy | 3-4 | United Kingdom | 3-4 |
| Croatia | 5-6 | Sweden | 3-5 |
| Latvia | 3-4 |
Shipment within countries in Europe will be made with DHL. After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. If you’re not at the office at the time of delivery, the next day the package will be offered at your office address again, or it will be delivered at a DHL pick-up point in your neighbourhood.
Of course, you will receive a notification and after this, you can pick up your package at a later time at the DHL pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.
We provide free shipping with an order value of €500 or more.
If the order value is below €500, please see the chart below for the shipment costs for shipping to your country:
Home delivery:
| Zone 1 France, Hungary, Luxembourg, Austria, Poland, Czech Republic, United Kingdom |
€ 11,75 |
| Zone 2 Denmark, Bulgary, Estonia, Finland, Ireland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden |
€ 21,50 |
DPD pick-up point:
| Zone 1 Belgium, Germany, France, Luxembourg, Austria, United Kingdom |
€ 9,50 |
| Zone 2 Denmark, Estonia, Finland, Latvia, Lithuania, Portugal, Spain, Sweden |
€ 19,50 |
INTERNATIONAL ORDERS
We do our best to deliver your order as soon as possible. Please see the chart below for the estimated delivery time in your country. In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.
| Country | Estimated delivery time (working days) | Track & Trace |
| Argentina | 8-10 | Yes |
| Australia | 10-12 | Yes |
| Brazil | 9-11 | Yes |
| Canada | 8-10 | Yes |
| People's Republic of China | 9 | Yes |
| Costa Rica | 9-11 | Yes |
| Ecuador | 11-13 | Yes |
| Hong-Kong | 9 | Yes |
| Iceland | 7 | Yes |
| India | 11-13 | Yes |
| Israel | 9-13 | Yes |
| Japan | 9 | Yes |
| Malaysia | 9-11 | Yes |
| Marocco | 9-11 | Yes |
| Republic of Mauritius | 9-11 | Yes |
| New Zealand | 11 | Yes |
| Russian Federation | 8-18 | Yes |
| Singapore | 9 | Yes |
| Tunisia | 9-11 | Yes |
| United States of America | 9 | Yes |
| South Korea | 9 | Yes |
| Rest of the world | 8-18 | Contact us |
Is your company in a country other than shown above? Feel free to contact us via [email protected] for the estimated delivery time and track & trace availability for shipment to your country.
International shipment will be made with DHL. After we’ve shipped your order, you will receive a track & trace code from us (provided that DHL in your country supports track & trace), by which you can easily track your order. If you’re not at the office at the time of delivery, the next day the package will be offered at your office address again, or it will be delivered at a DHL pick-up point in your neighbourhood.
You will receive a notification and, if your package is delivered at a DHL pick-up point, you can pick up your package at the DHL pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.
We provide free shipping with an order value of €500 ($500) or more.
If the order value is below €500 ($500), the shipping costs will be €24 ($28).
COUNTRIES WE DON’T SHIP TO
Afghanistan
Antarctica
Belarus
Democratic Republic of Timor-Leste
French Southern and Antarctic Lands
Iraq
Iran
Island of Norfolk
Isle of Man
Kyrgyz Republic
Niue
North Korea
Pakistan
Republic of Chad
Somalia
Syria
Territory of Christmas Island
Territory of Cocos (Keening) Islands
Territory of Heard Island and McDonald Islands
Tokelau
Turkmenistan
Virgin Islands (U.S.A)
PLEASE NOTE: however we will do everything in our power to clear your products through Customs in your country, Cotton Ball Lights BV cannot be held responsible for additional costs such as duties, taxes and customs fees.