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Shipping terms

ORDERS WITHIN THE NETHERLANDS, BELGIUM AND GERMANY

We do our best to ship your order as soon as possible. Your order will be shipped within a maximum of 3 business days.

In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.

Shipment within the Netherlands will be done with DPD. You can choose between office delivery or delivery at a DPD pick-up point. After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. If you’re not at the office at the time of delivery, the package will be offered at your home the next day, or it will be delivered at a pick-up point in your neighbourhood. Of course, you will receive a notification and after this, you can pick up your package at the DPD pick-up point. Please note that by picking up the package, a valid ID can be asked for. Because the status of the shipment will be adjusted in the track & trace system, everything will be transparent for you.

We provide free shipping with an order value of €200 in the Netherlands and €300 in Belgium and Germany.

If the order value is below these prices, the shipment costs will €7,50 when you choose office delivery. For Belgium is this €10,-


ORDERS WITHIN EUROPE

We do our best to ship your order as soon as possible. Please see the chart below for the estimated delivery time in your country. In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.

CountryDelivery time (working days)CountryDelivery time (working days)
The Netherlands1-2Lithuania3-4
Belgium1-2Luxembourg1-2
Bulgary4-5Austria2-3
Denmark2-3Poland3-4
Germany2-3Portugal4-5
Estonia4-5Romania4-5
Finland3-6Slovenia3-4
France3-4Slovakia3-4
Hongary3-4Spain3-4
Ireland4-5Czech Republic3-4
Italy3-4Sweden3-5
Croatia   
Latvia3-4  

 

Shipment within countries in Europe will be made with DPD. After we’ve shipped your order, you will receive a track & trace code from us, by which you can easily track your order. Would you like to have an order delivered outside the Netherlands, Germany or Belgium? Then you pay per package. The costs per country are listed in the table below: 

PRICE PER PACKAGE

CountryPrice
France€11,00
Austria€11,00
Denmark€11,00
Luxembourg€11,00
Poles€12,00
Switzerland€18,00
United Kingdom€18,00
Italy€26,00
Norway€27,00
Sweden€27,00
Finland€28,00
Ireland€29,00
Spain€29,00
Czech Republic€31,00
Portugal€38,00
Slovenia€42,00
Hungary€42,00
Latvia€42,00
Greece€53,00

INTERNATIONAL ORDERS

We do our best to deliver your order as soon as possible. Please see the chart below for the estimated delivery time in your country. In some cases, the estimated delivery time may not be feasible, because, for example, a product is not in stock. You can find the stock information on the product pages. If for what reason your shipment is delayed, we will always inform you timely.

Due the Brexit shipping costs to the United Kingdom are €30,00 per package. 

CountryEstimated delivery time (working days)Track & Trace
Argentina8-10Yes
Australia10-12Yes
Brazil9-11Yes
Canada8-10Yes
People's Republic of China9Yes
Costa Rica9-11Yes
Ecuador11-13Yes
United Kingdom3-5 Yes
Iceland7Yes
India11-13Yes
Israel9-13Yes
Japan9Yes
Malaysia9-11Yes
Marocco9-11Yes
Republic of Mauritius9-11Yes
New Zealand11Yes
Russian Federation8-18Yes
Singapore9Yes
Tunisia9-11Yes
United States of America9Yes
South Korea9Yes
Rest of the world8-18Contact us

 

Is your company in a country other than shown above? Feel free to contact us via [email protected] for the estimated delivery time and track & trace availability for shipment to your country.

International shipment will be made with DPD. After we’ve shipped your order, you will receive a track & trace code from us (provided that DPD in your country supports track & trace), by which you can easily track your order. If you’re not at the office at the time of delivery, the next day the package will be offered at your office address again, or it will be delivered at a DPD pick-up point in your neighbourhood.


COUNTRIES WE DON’T SHIP TO

Afghanistan
Antarctica
Belarus
Democratic Republic of Timor-Leste
French Southern and Antarctic Lands
Iraq
Iran
Island of Norfolk
Isle of Man
Kyrgyz Republic
Niue
North Korea
Pakistan
Republic of Chad
Somalia
Syria
Territory of Christmas Island
Territory of Cocos (Keening) Islands
Territory of Heard Island and McDonald Islands
Tokelau
Turkmenistan
Virgin Islands (U.S.A)


PLEASE NOTE: however we will do everything in our power to clear your products through Customs in your country, Cotton Ball Lights BV cannot be held responsible for additional costs such as duties, taxes and customs fees.

For all other questions

Call us

Mon - Fri 8:30 - 17:00

+31 (0)76 514 18 34

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Cotton Ball Lights || LEDR

Hekven 2D
4824 AE
The Netherlands View on Google Maps

NL: NL8221.37.525.B.01 | DE: DE815781309 | BE: BE0758677976
20168951

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