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From the date of purchase, we provide 12 months of warranty.
A defective product which is covered by our warranty conditions, can be repaired or replaced. The repair time can take up to a maximum of 4 weeks. If the concerned product is out of our collection, we reserve the right to replace the product for a comparable product. Needless to say, this will take place in consultation with you as our customer.
If you have a defect on a product that is covered by the warranty conditions, or when you ascertain a defect on the product by receiving it, we kindly ask you to send an e-mail included by clear pictures of the defect to [email protected]. We take care of responding within 48 hours.
A defected product will be inspected and within 7 working days we give answer about the service we can provide you with. When the warranty covers the defect, we pay the return costs. When the warranty does not cover the defect, we won't pay the return costs.